Effective October 8, 2026 · Policy version sharpening-2026-10-08
Sharpening appointments are subject to KnifeRevive confirmation. To cancel or change a request, contact us before the service begins. Completed sharpening services are generally non-refundable, except where required by law or where KnifeRevive agrees that the service was not provided as promised. For prepaid services cancelled before work starts, KnifeRevive will review a refund of the unperformed service; merchant pickup/delivery fees already incurred may be non-refundable only where lawfully disclosed and permitted. Changes to confirmed appointments depend on availability. If there is a service problem, contact the Support Crew promptly. Cancelling a booking does not automatically issue a card or Lightning refund.
If KnifeRevive cannot confirm your prepaid booking, we will refund all unperformed sharpening services and all unperformed merchant pickup and delivery trips in full. A merchant trip costs $7.99 per trip before applicable tax. No trip fee is retained for a trip that has not occurred. Refunds use the original payment method where the payment provider supports it; otherwise contact KnifeRevive to arrange the refund. A recorded refund request is not confirmation that funds have reached your account or wallet.
The checkout shows the actual WooCommerce tax and fee total before payment authorization. These sharpening terms are separate from marketplace merchandise return rules.
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